Got a question? We’re here to help.

We understand that managing a stokvel comes with its own set of questions and challenges.

We're committed to providing you with all the information you need to make your journey towards financial empowerment as smooth as possible. Explore the most commonly asked questions below to discover how StokFella is revolutionising community savings.



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FAQs

  • What is StokFella and how does it work?

    StokFella is a social FinTech platform designed to empower stokvels by providing a secure, streamlined, and efficient way to manage and grow collective savings. Our platform offers features such as digital stokvel accounts, financial education resources, and opportunities for shared ownership in income-generating assets.

  • Is StokFella secure?

    Yes, security is our top priority. We are an authorised Financial Services and Credit Provider, and we take stringent measures to protect your personal information and financial transactions.

  • Who can use StokFella?

    StokFella is designed to serve both traditional and visionary stokvels, catering to diverse socio-economic backgrounds in South Africa. Anyone interested in joining a stokvel or managing an existing one can benefit from our platform.

  • What types of stokvels can benefit from StokFella?

    We serve a variety of stokvel types including Burial Societies, Grocery Stokvels, Property Stokvels, Agriculture Stokvels, Savings Clubs, and Franchise Stokvels.

  • How do we get started with StokFella?

    Simply download the StokFella app and follow the step-by-step registration process. You can start setting up your stokvel's profile, invite members, and define your saving goals immediately.

  • Do I need technical expertise to use StokFella?

    No, StokFella is user-friendly and designed with simplicity in mind. Our aim is to make financial management easy and approachable for everyone.

  • Can we integrate StokFella with our existing stokvel?

    Absolutely! You can easily transfer your existing stokvel operations onto the StokFella platform to enjoy the benefits of digital management, security, and financial growth opportunities.

  • What kind of customer support do you offer?

    We have a dedicated team of StokFella Care Consultants who are readily available to assist you with any queries, concerns, or technical issues you may encounter.

  • Are there educational resources to help us manage our stokvel more effectively?

    Yes, we provide various tools, articles, and tutorials to empower you with the knowledge needed to manage your stokvel’s finances effectively.

  • What are the costs involved in using StokFella?

    StokFella offers different pricing tiers designed to suit the varied needs and sizes of stokvels. Check out our pricing page to find a plan that works best for your stokvel.

  • How do I Sign up on StokFella?

    Sign up via our website at stokfella.com or download the StokFella App from Google Play or the App Store. Complete the required information and set your PIN. Afterward, log in with your phone number or email and your PIN.

  • Do we need an external stokvel bank account to transact?

    No need for third-party banks or long forms. StokFella is a registered Financial Service Provider and handles everything. Complete your FICA/KYC in the app, and we'll open a dedicated Club account for your stokvel.

  • How do I join or create a group post-registration?

    To join a group, you need to contact the executives of the group and they can add you via your cellphone number or send you a link to join the group. Your application will await the stokvel executive's approval.  

    To create a group, select "Create" and then follow the prompts. 

  • How do I invite members into our Stokvel Club?

    Swipe through the carousel to find the appropriate group. Click on the 3 dots on the top right of that group. Click on Members, select add members and fill in their details or share a unique group link on platforms like WhatsApp. 

  • What's the member limit for my Stokvel Club?

    There is no limit to the number of members you can have. You just need 3 friends to start (Chairperson, Treasurer and Secretary). For groups over 15 members subscription fees will apply, refer to our pricing page for more details stokfella.com/pricing  

  • What are the costs involved in using StokFella?

    StokFella offers different pricing tiers designed to suit the varied needs and sizes of stokvels. Check out our pricing page to find a plan that works best for your stokvel stokfella.com/pricing 

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Got more questions? No worries – we've got your back!

Whether you need some extra info or have specific things on your mind, feel free to give us a shout. You can hit us up with a call or shoot us an email. Oh, and if you'd rather have us call you back, just drop a request on the form. Our awesome StokFella Care Consultants are always around to help out. Your journey to financial empowerment matters, and we're totally committed to having your back every step of the way.



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